At Opulent Originals, we strive to ensure our customers are completely satisfied with their purchases. Our Return & Exchange Policy is designed to be customer-friendly and straightforward. If you are not entirely satisfied with your item(s), you can return or exchange them within 30 days of delivery. The products must be in their original condition, unworn, and with all tags attached. To initiate a return or exchange, please visit our Returns Portal on the website and follow the instructions provided. You will need your order number and email address associated with the purchase. Once your return is approved, you will receive a prepaid shipping label to send the item(s) back to us. Please note that custom-made and final sale items are not eligible for returns or exchanges. In the case of defective or damaged items, please contact our customer service team at opulentoriginals@gmail.com within 7 days of receiving your order, and we will rectify the issue promptly. We value our customers and aim to make the process as seamless as possible. For more details, please refer to our Return & Exchange Policy page on our website. Thank you for shopping with Opulent Originals, where we are dedicated to elevating your fashion game with premium urban essentials.

At Opulent Originals, we understand that things can get misplaced. If you've lost your return label, don't worry—we've got you covered. Simply log into your account on our website and navigate to the "Order History" section. Find the order you want to return, and click on the "Return/Exchange" button. From there, you will be given an option to print a new return label. If you encounter any issues or need further assistance, please reach out to our customer service team via email at opulentoriginals@gmail.com. We're here to ensure your return process is as seamless as possible.

Opulent Originals offers standard shipping and express shipping options for all orders. Standard shipping typically takes 5-7 business days, while express shipping delivers within 2-3 business days.

If your order has not yet arrived, please contact our customer support team with your order details. They will assist you in tracking your order and resolving any issues with the delivery.

If your package or product arrives damaged, please contact our customer support team immediately. Provide them with details and photos of the damaged items for assistance with a replacement or refund.

No worries! At Opulent Originals, we've got you covered. If you've forgotten your password, simply go to the login page and click on the "Forgot Password?" link. You'll be prompted to enter the email address associated with your account. Once you submit your email, we'll send you instructions on how to reset your password. Be sure to check your spam or junk folder if you don't see the email in your inbox. Follow the steps in the email to create a new password and you'll be back to exploring our premium urban essentials in no time! If you encounter any issues, our enthusiastic customer support team is always here to help. Just reach out via our Contact Us page. Happy shopping!

At Opulent Originals, we strive to offer a seamless shopping experience, and that includes providing multiple payment options to suit your needs. We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we provide the convenience of PayPal and Apple Pay for swift, secure transactions. For those who prefer, we also accept payments through Klarna and Afterpay, allowing you to enjoy our premium urban essentials now and pay over time. Your security is paramount, so all transactions are encrypted to ensure your personal and financial information is protected.

At Opulent Originals, your satisfaction is our priority, and we strive to provide transparent pricing. Sales tax may be applicable to your order depending on your shipping destination. If your shipping address is in a state or region where we are required by law to collect sales tax, it will be added to your total purchase price at checkout. The applicable sales tax rate is based on the laws of the state or region where your order is being shipped. You will be able to see this amount before you complete your purchase. If you have any questions about how sales tax is applied to your order, please feel free to reach out to our customer service team for assistance.

To ensure the longevity of your products, we recommend following the care instructions provided on the garment's label. Generally, it's best to hand wash delicate items or use a gentle machine cycle with cold water. Avoid using harsh chemicals or bleach, and always air dry your garments to prevent shrinking or damage.